#1548 Posted in ‘Showtime Image Gallery’

Latest post by Lefteris Kavadas on Tuesday, 01 September 2026 18:27 EEST

Edze de Boer
Hi guys,
The Renewal process keeps saying:Agreement to the site's Privacy Policy is required.
However, I clicked the checkbox for the Terms and Conditions.
I can not continue to pay for the module.

Lefteris Kavadas

Hi,

There are two separate checkboxes that need to be selected before you can proceed with the renewal:

  • Privacy Policy
  • Terms and Conditions

The error you are seeing specifically refers to the Privacy Policy agreement, so please make sure that both checkboxes are selected.

If you have already selected both and are still receiving the same error, please let us know and we will investigate the issue.

Best regards,
Lefteris

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