Order Galleries

Hi Tanja,

Thank you for your message.

I wasn’t able to reproduce the issue on my end. Could you please provide a few more details, such as:

• The Joomla version you’re using
• The version of Showtime Image Gallery installed

If possible, please open a private support ticket and share temporary administrator access so I can take a closer look and help you resolve this quickly.

Kind regards,
Lefteris

Hi Tanja,

Thank you for providing access.

I’ve checked your setup, and I can confirm that this 423 “Locked” response is not coming from Showtime Image Gallery — in fact, it’s not coming from Joomla at all.

At first, I suspected that Admin Tools might be involved, but after some investigation, I found this relevant thread on the Akeeba website:

https://www.akeeba.com/support/admin-tools/32077-423-locked-googlebot-for-some-resources.html

To summarize, this appears to be related to your server configuration, possibly a security setting at the web server level, or from a firewall like ModSecurity.

I recommend reaching out to your hosting provider with the details, as they should be able to identify and adjust the rule that’s blocking this request.

Let me know if you need help communicating this to them.

Kind regards,
Lefteris

Hi Tanja,

Thanks for your reply.

To clarify: there is no request to any external resource when clicking the sorting arrows. The functionality uses the same Joomla core behavior to reorder the table items via an AJAX request to the backend.

One thing I noticed during testing is that the pagination limit in your view is set to 500 items, which is quite high. I attempted to lower the limit and also tried changing the sort order using different columns, but in all cases, I consistently received the same 423 Locked error.

This strongly indicates that the issue is not specific to the sorting arrows themselves, but rather to how the server handles these types of requests — possibly due to a server-side security module (like ModSecurity) or a WebDAV-related configuration. These restrictions might only be triggered under certain conditions, such as the number of items or specific request patterns, which could explain why it doesn’t happen in other parts of the Joomla backend.

I recommend contacting your hosting provider and sharing the exact error message. You can also mention that this may be related to ModSecurity or WebDAV rules being too strict, and ask them to check the server logs to identify what is blocking the request.

Let me know if you’d like help drafting a message to your host or need anything else.

Kind regards,
Lefteris

Hi Tanja,

Thanks for the update — I’m glad you were able to track down the cause!

It makes sense now, and good to know that your hosting provider is using such protections. Hopefully they can help you fine-tune the rule so that legitimate requests (like sorting galleries) aren’t affected.

If anything else comes up or you need further help, feel free to reach out anytime.

Kind regards,
Lefteris