Installation and now it's crashed the site

Hi Catherine,

This error indicates that there are some leftover files from the previous Route 66 v1.x series. The installer attempts to remove these automatically during the upgrade, but in some cases Joomla prevents the cleanup from completing.

If you have access to the filesystem, please try renaming the following folder:

plugins/route66/k2

to:

plugins/route66/_k2

This will prevent the old plugin from loading and should resolve the issue.

If the issue persists, try the same with:

plugins/system/route66pagespeed

If you prefer not to make the change yourself, please create a private support ticket and provide FTP or hosting file manager access (or database access if that’s easier). I’ll be happy to fix it for you as soon as possible.

Sorry for the inconvenience.

Hi Catherine,

Since you have access to the filesystem, rather than guessing which leftover plugin is causing the problem, let’s enable Joomla’s debug mode so the error message will show us the exact file that is still being loaded.

Please edit your site’s configuration.php file and make the following changes:

public $debug = true;

Save the file and reload the page that shows the error.

The error message should now include a full stack trace or at least reveal the exact file that is trying to load the missing library. Please copy the complete error message (or send me a screenshot), and I’ll tell you exactly which leftover file or folder needs to be removed or renamed.

Once we’ve resolved the issue, you can revert the settings back to:

public $debug = false;

Alternatively, if you prefer not to troubleshoot this yourself, you can create a private support ticket and provide temporary FTP access. I’ll be happy to investigate and fix the issue for you.