Email configuration for admin to recieve Notifications

Hi,

Thanks for reaching out!

CommentBox uses Joomla’s built-in mailer to send all notifications. To verify that your site can successfully send emails, you can go to:

System > Global Configuration > Server tab,

and under Mail Settings, click “Send Test Mail”.

• If you receive an error, there may be an issue with your mail server or configuration.
• If the test is successful but administrators still don’t receive notifications, we can investigate further.

Regarding your note about “Send copy to me”:

CommentBox doesn’t include a feature like that. This sounds like a Joomla Contacts form option, which is unrelated to CommentBox. In CommentBox, admin notifications are managed entirely through the Notifications tab in the component settings.

To make sure administrators are notified:

• Go to Components > CommentBox > Options > Notifications tab
• Ensure that “New Comments” is enabled.
• CommentBox will notify all users with the selected user groups and a valid email address.

Also, double-check the following:

• The administrator users have valid email addresses in their Joomla user profiles.
• Their email addresses are not filtered to spam/junk folders.

If everything seems in order and you’re still not receiving admin notifications, let me know — I’ll help you dig deeper.

Best regards,
Lefteris