#746 – Showtime Image Gallery, image editing screen freezes

Status: Closed - Category: Showtime Image Gallery
Hello Lefteris,
Everything fine I hope and enjoying holiday?
On my clients site I'm using Showtime Image Gallery to upload an intro image (as a custom field).
Everything worked fine for quite a while.
Since some days there is an error after uploading an image(at most from 5 august since my client last used it then).
Normally when you upload an image the page redirects to a page where you can resize, cropp, etc. the image.
This screen freezes and you can't do anything anymore.
I've used a backup to set the Joomla version back to 3.10 but that doesn't work.
I also used a different Editor for this user but that also doesn't help.
Maybe you have an idea?
Is this maybe a server related issue?
Thanks and enjoy your holiday!
Greetings Ton

Clients website
I forgot to say, this is all through the frontend.
The backend works fine.
Hi Ton,

This sounds to me like a javascript or CSS conflict with the front-end. I need access to troubleshoot this. Please create a new private ticket and provide login credentials so I can have a look.

Hello Lefteris,

I just did, thanks!
Hi Ton,

Which browser are you using? Just signed in the front-end and tried to create an article. I added an image to the field "Afbeelding intro" and everything worked fine. There was just a minor CSS conflict with your template which is applying a maximum height to the modal.
Other than that, everything worked fine, I was able to crop the image with no issues. Note that I used Google Chrome.

In order to fix the modal height issue just add the following CSS code in your site:
.econa-modal .modal-body {max-height:none;}

Please let me know about the browser you are using. Also check the browser console for any errors.

Hello Lefteris,
I'm using Firefox, the latest version.
As you asked I tested it in Chrome and Edge and there it works just fine.
Then I tried again in Firefox and now it does work.. strange.
I will ask my client if he wants to try again and let me know if it works again on his side.
Greetings, Ton
You are welcome. I am glad that it works now. Please let me know if there are any issues.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Note: An active subscription is required in order to get support for our paid extensions. For our free extensions, if you don't have an account, register and then submit your support request.  In case you just want to ask a question, you can also use the contact form .

Are you using our extensions? Please post a review at the Joomla extensions directory!
Post a review